Refund & Returns Policy

At The Root & Tincture Apothecary, we care about your satisfaction and well-being. If you’re not entirely happy with your order, we’re here to help.

Returns

Eligibility: You have 14 days from the date you receive your order to request a return.

Accepted returns: Products must be unopened, unused, and in original, sealed packaging.

Not eligible for return:

Opened or used items

Items with broken seals

Perishable or time-sensitive products

 

Due to hygiene and safety reasons, we cannot accept returns of supplements that have been opened or tampered with.

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Damaged or Faulty Items

If your item arrives damaged, faulty, or incorrect, please get in touch with us within 7 days of receiving it. We’ll arrange a replacement or a full refund, including shipping costs where applicable.

 

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How to Start a Return

1. Contact us via WhatsApp (through our website) or email roottinctureapothecary@gmail.com with:

Your order number

The reason for your return

Photos, if the item is damaged or incorrect

 

2. We’ll reply with return instructions and a Return Authorization.

3. If returning an item that isn’t damaged or incorrect, customers are responsible for return shipping. We recommend a tracked service.

4. Once your return is received and inspected, we’ll notify you of the outcome and process any refund within 14 days.

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Need Help?

We’re here to help—just message us via WhatsApp on our website or email roottinctureapothecary@gmail.com and we’ll guide you through the process.